Complete the claim form and submit
(no login required)
Enter email address of the airline or
select available contacts
Click the on the send email button
and receive claim copy by email
Login to view your existing claims
Cargo Claims offers you an easy way for electronically lodging cargo claims. Your cargo claim can be submitted to the carrier involved in the contract of carriage.
Immediate confirmation of receipt per email
CargoClaims streamlines the claims handling process within the air cargo industry. By connecting all cargo supply chain parties on a centralized platform, connected stakeholders are offered efficiency, transparency and an increased speed of service recovery.
The IATA cargo innovation awarded platfrom increases the customer experience and contributes to the competitiveness of the air cargo product.
The Air Cargo Industry is lacking from an transparent and standardized claims handling process.
Massive flow of emails, many different airline procedures and individual airline claims portals is negatively affecting the customer experience and the competitiveness of the air cargo product.
The Air Cargo Industry needs a standardized and optimized claim handling process between the shipper and airline. Communication should become transparent and efficiency must benefit all stakeholders involved.
Cargo Claims delivers an industry multi stakeholder platform enabling shippers to submit claims to ANY airline within ONE platform. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency.
